Hello Thomas.
Thomas has a background in Organizational psychology, Design and Theory with deep roots in Customer, Employee and User Experience and Experience Management. As a master Service Design trainer and LEAN efficiency Green belt, he specializes in non-profit and for-profit, healthcare. He’s solved large, systemic issues rooted in the social determinants of health, poverty, addiction, homelessness, chronic illness, LGBTQ issues, teen pregnancy, and STDs in marginalized populations. These are just a few of Thomas’ former clients; United Healthcare/Optum, Blue Cross Blue Shield/Guidewell, AIG Insurance, Medica, THR Texas Health Resources, Methodist Healthcare, HCA Healthcare Corporation America, Tenet, RX Wiki, DocWithMe, Ascension, RX Wiki, Memorial Hermann, St. Lukes, UTMB
Thomas' personal research and design philosophy is; Every pain point within an experience holds the solution to alleviate within itself. Thomas helps clients surface those touch points to define the opportunity, and uncover insight that changes lives and informs the design of preferred outcomes and futures.